Customer Support
We started out as a small company and the main characteristic that really distinguished us from the crowd was our support of subscribers after the sale. Although we’ve grown a bit since then, our commitment to end-user support is unwavering. In fact, this resolve is one of the components of our evolving company which remains unchanged. We recognize we’re never going to be perfect at it, but we strive to be each and every day.
Contact Support
- Email support available Monday - Sunday: support@ocensinc.com
- Telephone support is offered Monday - Friday from 8:30 a.m. to 4:00 p.m. (PST) +1.206.878.8270
Screen Sharing Connection
When working with our support team it may be necessary to start a screen share session with us. When directed by our team, you may be asked to click on the following link:
Hardware Support
Sidekick
- User Guide
- Latest Firmware Upgrade File: ver 3.2.8
Iridium
- Iridium General Information
- By dialing 00-1-480-752-5105 from the satellite phone, Iridium subscribers can verify that their phone is working properly and familiarize themselves with the phone's operation - all free of charge. Callers will hear a recorded message confirming that their call was completed and offering quick tips on proper handset usage. This automated service allows subscribers to test their phones whenever and wherever they like.
- Iridium GO!
- Iridium GO App
- Iridium GO Questions and Answers
- Iridium GO! GEOS Brochure
- Iridium GO! App Quick Start Guide (Android & iOS)
- Iridium GO! Advanced Portal Quick Start Guide
- Iridium GO! User Manual
- Firmware Upgrade Tool ver. 2.1.22
- Iridium GO! exec
- Iridium 9575 Extreme
- Iridium 9575 Extreme Brochure
- Iridium 9575 Extreme User Manual
- Iridium 9575 Extreme Quick Start User Guide
- Iridium 9575 Extreme Firmware Upgrade Tool: Version HL21001
- Iridium Extreme PTT
- Iridium Extreme PTT Brochure
- Iridium Extreme PTT User Manual
- Iridium 9575 Extreme Firmware Upgrade Tool: Version HP21001
- Iridium 9555
- Iridium 9555 Product Brochure
- Iridium 9555 Quick Start User Guide
- Iridium 9555 User Manual
- Iridium 9555 Firmware Upgrade Tool: Version HT21001
- Iridium 9555 Firmware Upgrade Tool: Version HT19002
- Iridium 9505A
- Thales Vesselink 200
- Thales MissionLink 200
Inmarsat
-
Test Your Phone for FREE!
If your phone has been out of use for a period of time, make a free test call by dialing +870 776 999 999 from your Inmarsat Phone. - Inmarsat IsatPhone 2
- To check the balance of your prepaid airtime plan from your Isatphone dial: *106# then press the green dial key.
- Send a text to an IsatPhone: https://connect.inmarsat.com/Services/Land/IsatPhone/SMS/sms.html
- Inmarsat IsatPhone 2 Brochure
- IsatPhone2 User Guide
- Comparison Sheet
- Cobham Sailor Fleet One
- Fleet One Installation Guide
- Fleet One User Installation Manual
- Fleet One Quick Guide
-
IP Handset Manual
- Explorer 510
- Explorer 540
- Explorer 710
KVH
- KVH mini-VSAT
ACR Bivy Stick
ZOLEO
ICOM
- VE-PG4 Installation Guide
- VE-PG4 Operating Guide
- IC-SAT100 Reference Guide
- IC-SAT100 Operating Manual
Software Support
FlyCast
GRIB Explorer
- Activate your GRIB Explorer software
- Download GRIB Explorer for Windows
- Download GRIB Explorer for Mac
OCENSMail
OneMail
OneMessage
SAGA Explorer
SnapTrack
SpotCast
WeatherNet